Shipping Guide

Shipping and Delivery Estimates

If your item is in stock, your order is estimated to ship within 24 hours during working days after we received the payment. If you have ordered multiple items with different ship readiness dates, you may receive separate shipments. Delivery will typically take 2 to 4 days, depending on your destination and the shipping carrier. When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.

EpiCarft takes every reasonable precaution to ensure that the products are not damaged during shipping. However, damage to products can occur during travel from the shipping facility to homes or businesses. If the item is damaged in transit, please immediately contact us at Epicraftstore@yahoo.com within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Epicraft with proof of the damage in detail as this will assist us in processing your damage claim with the delivery carrier. Thank you in advance for your understanding and patience.

 

Shipping Methods

All orders are shipped out via different Carriers.

 

Shipping Locations & Tax

Shipping & Tax Policy

At EpiCraft, we believe in transparency and simplicity. That’s why we’ve made shipping and taxes hassle-free for all our customers worldwide. Here’s everything you need to know:

Free Shipping

  • We are proud to offer free shipping on all orders, regardless of your location.
  • There are no hidden fees or additional charges—what you see at checkout is exactly what you’ll pay.
  • Orders are processed within [X business days], and shipping times may vary depending on your destination. You can expect your order to arrive within [X–Y business days].

No Additional Taxes

    • All prices displayed on our website are inclusive of taxes, so you won’t see any extra charges for VAT, sales tax, or customs fees during checkout.
    • Whether you’re shopping from the US, Europe, Canada, or anywhere else in the world, the price you see is the final price you’ll pay.

 

Order Tracking

You will be sent an email for each order you place:

Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For exact locations of your shipment, please track your items on the carrier's official website.

You can visit our online Order Status 24 hours a day, 7 days a week, to view the most up-to-date status of your order. Sign in with your EpiCraft account and password to get a summary of past orders by visiting our Track Your Order’ Page for detailed steps of order tracking.

 

Note:

1. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.

2. We are not responsible for any return shipping cost if product didn’t meet your expectation nor placed a wrong order after order has been shipped out.